• Served as a Senior Marketing Consultant at GDNS, contributing to the development and execution of strategic marketing initiatives.
• Conducted comprehensive market research and analysis to identify target audiences and market trends.
• Developed and implemented effective marketing strategies to drive brand awareness and increase customer engagement.
• Collaborated with cross-functional teams to create compelling marketing campaigns and promotional materials.
• Monitored and evaluated marketing performance metrics to measure the effectiveness of campaigns and make data-driven recommendations for improvement.
• Provided strategic guidance and support to clients, helping them achieve their marketing objectives.
• Maintained strong relationships with clients, ensuring high levels of customer satisfaction and repeat business.
• Stayed up-to-date with industry trends and best practices to continuously enhance marketing strategies and deliver innovative solutions.

• Contributed to the development and maintenance of websites for ACME, utilizing a range of web development technologies and frameworks.
• Collaborated with cross-functional teams to gather requirements and ensure the successful implementation of web projects.
• Created responsive and user-friendly web interfaces, enhancing the overall user experience.
• Implemented best practices in web development, including clean code architecture and efficient performance optimization.
• Conducted thorough testing and debugging to ensure the functionality and reliability of web applications.
• Stayed up-to-date with the latest web development trends and technologies, continuously improving skills and knowledge.
• Worked closely with clients to understand their needs and provide effective solutions to meet their requirements.
• Demonstrated strong problem-solving skills and attention to detail in delivering high-quality web solutions.

Performed a full range of administrative sales support duties for 5 Account Managers. Drafted and prepared reports and correspondence and managed domestic travel arrangements. Maintained customer database, screened/answered telephone calls and handled general office management duties. Facilitated Account Managers in the development of sales and marketing collateral.

• Managed and updated Salesforce customer database of over 10,000 current and prospective clients.
• Created and generated monthly sales reports for Account Management team charged with producing annual revenues of $25.8M.
• Negotiated up to 5 order status issues daily with Customer Service and the manufacturing facility.
• Supported shipping department with a volume of approximately 75-100 shipments a week.
• Trained and supervised Receptionist whose duties included accounts payable and time reporting for 15 employees.
• Conceptualized, implemented and tracked quarterly sales promotional programs resulting in a 10% increase in customer contacts and approximately $275,000 in additional sales.
• Spearheaded "Post Order Follow-Up" Program for tracking large orders after order placement. Program was instituted across the South Central Region for tracking as many as 1250 orders per month.
• Coordinated office decommissioning with successful transition of equipment, supplies and training of new support staff that resulted in a $100,000 per month cost reduction.
• Designed, formatted and edited "The Challenge, " a company-wide newsletter distributed to approximately 500 administrative and management personnel.

Supported field service operations and in-house service operations for equipment. Daily customer communication, data entry and database management. Assisted in transitioning the local service centre to the region service centre.

• Supported seven field service technicians responsible for repairs of our colour printers, and 15 in-house service technicians responsible for repairs of test and measurement equipment.
• Processed and tracked as many as 20-30 pieces of test and measurement equipment brought in for repair on a weekly basis.
• Dispatched field service technicians to on-site locations for printer repairs, handling approximately 30-50 calls per day.
• Followed up with clients following service to ensure 100% client satisfaction and up-sell additional services based on client requirements.

Facilitated network uninstall and reinstall of tax preparation software for accountants working without internal IT personnel. Supported single-user networks in downloading, installing, and configuring software updates online. Assisted QuickBooks customers with supplies integration.

• Identified and resolved malfunctions pertaining to system access for agents, collaborating with agents and the engineering/product development teams.
• Supported QuickBooks desktop and online customers with tips to help clients discover additional features within their software resulting in increased business and streamlined accounting processes.
• Facilitated first time use QBO customers as well as FTU Payroll within their accounts.
• Directed and supported other agents as mentor and subject matter expert in managing escalated issues.
• Routinely worked with Tier 3 agents and engineers to troubleshoot and resolve emerging issues.
• Discovered accounting inaccuracies caused by technical bugs; reported to management to determine resolution.
• Performed comparative research to determine the cause of issues and identify areas needing improvement.

GPA: 4.0

• GPA: 4.0